Shipping & Delivery
Shipping & delivery
It ships from Mussafah, not Milan.
Everything on this site sits in our own warehouse in Abu Dhabi. That is the whole reason we can tell you when something will arrive instead of guessing at a supplier’s lead time on the other side of the world.
Where we ship
Across the UAE, and further on request
Our home ground
Same-emirate delivery, and the only place we can usually move quickly on a same-day request. Larger equipment is delivered by our own team.
Nationwide courier
Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, all shipped from Mussafah on a tracked service.
Ask before you order
We ship abroad case by case. Message us with the item and destination and we will quote freight properly rather than surprise you at checkout.
Duties and customs on international ordersAny duties, taxes or clearance charges outside the UAE are the recipient’s responsibility. We will tell you what to expect before you commit, as far as we are able to.
Timing
What actually happens after you order
Order confirmed
You get an email immediately. If anything on the order is unexpectedly short, we contact you the same working day rather than letting it sit.
Picked and packed
Dispatch runs Monday to Saturday. Orders placed after our cut-off, on a Sunday, or on a public holiday go out the next working day.
Handed to the courier
You receive tracking by email. From this point the parcel is on the carrier’s network and their timings apply.
Delivered
Someone needs to be available to receive it. Couriers usually call ahead, which is why an accurate mobile number matters more than the address.
We quote estimates, not promisesAny delivery window we give is made in good faith. Once a parcel is with the carrier, traffic, customs and their own network decide the rest. If you need something by a specific date, tell us before you order and we will say honestly whether it is realistic.
Costs
What you pay, and when you do not
- Shipping is calculated at checkout from the weight, size and destination of the order. No surcharges appear afterwards.
- Heavy and oversized equipment may fall outside standard rates. Where it does, we contact you with the cost before anything ships.
- Re-delivery charges may apply if a delivery fails because nobody was available or the details given were wrong.
- Return shipping for a change of mind is at your cost. Where an item was faulty or we sent the wrong thing, it is at ours.
- Equipment sent in for out-of-warranty service travels at the customer’s cost both ways, and that cost is not refundable.
Large equipment
Some things do not go on a courier
Commercial machines, multi-group espresso setups and anything needing plumbing or a power connection are not shipped in a box and left at a door. We schedule those with you directly.
We check the site is ready
Access, counter depth, water supply, drainage and power. Five minutes on the phone beforehand saves a wasted delivery and a machine sitting in a corridor.
Delivered, installed, tested
Our team brings it in, connects it, dials it in and runs it before we leave. You get a working machine, not a crate.
If something goes wrong
Damage, delay or a parcel that never turns up
Tell us within 48 hours
Photograph the outer box before you unpack it, keep all the packaging, and send us the photos with your order number. Carriers will not entertain a claim without them, and hidden damage is more common than obvious damage.
We deal with the carrier ourselves — that is not your job. Once the claim is in, we repair, replace or refund the affected item. Raise it after 48 hours and the carrier can refuse it outright, which limits what we are able to do for you.
Tracking stuck for more than 48 hours?Message us with your order number. We would rather chase the carrier for you than have you sitting on a parcel that has quietly stopped moving.
Collection
Or come and get it
The Galleria, Al Maryah Island
Open daily, 10am – 10pm. Best for coffee, accessories and smaller equipment — and you can taste before you commit to a kilo.
Mussafah M40 warehouse
Monday to Saturday, 10am – 6pm. For machines, pallets, trade orders and anything too large for the shop floor.
Please wait for confirmation that your order is ready before travelling. A message first saves a wasted trip across the city.
Questions
The ones we are asked most
Can I get it today?
Sometimes, within Abu Dhabi. Message us before ordering and we will tell you straight away whether it is possible rather than leaving you hoping.
Is my coffee still fresh after shipping?
Yes. We buy in small, frequent lots and ship from local stock, so bags are not sitting in a container for weeks. Roast dates are on the bag — if one arrives outside its window, tell us and we will replace it.
Can I change my delivery address after ordering?
If it has not shipped, yes — message us quickly. Once it is with the carrier we can ask, but we cannot promise, and a redirect may carry a charge.
Do you deliver to a freezone or an industrial area?
We do. Some sites need a gate pass or a named contact for access, so add those details in the order notes and we will arrange it with the driver.
Will you ship a machine to me outside the UAE?
Often, yes. Warranty for machines leaving the UAE is a separate conversation though, so talk to us before ordering — see our warranty page.
Need it by a certain date?
Ask before you order. We will tell you honestly whether we can do it, which is more useful than finding out afterwards.